Policy Regarding Cancellation / No Show / Early Departure
“Kerala Discovery Pursuit”
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s whatsoever, we must be intimated in writing. Cancellation charges will be effective from the date of receipt of your letter. The cancellation charges are appended herewith:
60 days prior to arrival - 10% of the tour/service cost
59 days to 30 days prior to arrival - 25% of the tour/service cost
29 days to 20 days prior to arrival - 50% of the tour/service cost
19 days to 08 days prior to arrival - 75% of the tour/service cost
07 days & less, prior to arrival or no show - NO REFUND
From booking date till 15 days prior to departure - amount refunded from the hotels will be refunded
No Refund for reservations during the peak season
Please note that irrespective of the aforesaid cancellations slabs, in case of cancellation of tour services after making the booking guaranteed a minimum 10% service charge would also be applicable.
In case of special train journey (like Palace on Wheels, Deccan Odyssey, and Royal Orient) and for bookings in the peak season (considered from 15th Dec to 15th Jan) no refunds will be made. In case you cancel the trip after commencement of the tour, refund would be restricted to a limited amount depending on the amount we would be able to recover from the hoteliers we patronize. For the unused hotel accommodation, chartered transportations and missed meals, etc., we do not bear any responsibility and liability for refund.
With regards to the refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of the cancellation policy as mentioned above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take approximately 2 – 3 weeks to complete, due to banking procedures involved. If the refund is made to the credit card account or to the bank account, the bank charges would be deducted from the refund amount.